Terms & Conditions

How it works

Our mission is to help you achieve the look that best fits you and your lifestyle. Our lash artists are properly licensed and trained to perform the newest techniques in the industry using only the best products available. We offer our products for purchase to reputable licensed artists.

Cancellation policy

All services at Lash Addict Studio are by appointment only. Given the service-based nature of our business, we must enforce a cancellation policy. A credit card on file is required to book an appointment, and a 50% deposit of all services booked is collected. Your deposit goes towards your service the day of your appointment.

When booking an appointment, please ensure you book with the correct artist at the correct location, at the desired time and date you are available. Because we reserve this time just for you, we ask that you provide at least 24 hours notice to avoid forfeiting your deposit. More than 15 minutes late is considered a no-show. Your appointment will be cancelled and the no-show policy will apply.

In the event of a no-call/no-show, 100% of the service is charged to the card on file. In the event of 3 or more late cancellations or no-shows, all subsequent appointments must be paid in full at the time of booking. Call or text us to cancel or reschedule.

Special promotions

All promotional pricing is subject to our cancellation policy. Groupon purchases are for first-time clients only. Promotions are assigned to specific artists. Please contact the studio for more details.

Refunds and exchanges

All service sales are final. All product sales are final. We do not issue refunds for products or services. If there is a true manufacturer defect for a product purchased, you must submit a claim to [email protected] within 7 business days of receiving the product. We reserve the right to refuse or limit refunds or exchanges if we determine our policy is being abused.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide proof of purchase. If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. You are responsible for any return shipping costs unless otherwise discussed with customer support.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right. We will gladly replace any item damaged during shipping — please provide pictures of the damage and your order information to [email protected]. We cannot accept returns on sale items or gift cards.

We also give 3 days after every lash extension appointment to let us know if you experience any early fall-out, which is eligible for a lash repair appointment at no cost to you.